revenue manager
2 days ago
Summary
Administration
- Attend regular meetings and briefings to ensure effective communication between the Revenue Department and other hotel departments.
- Alert the General Manager of any potential risks that could result in business or revenue loss due to rate deployment, group blocks, or underperforming events.
Financial
- Analyse revenue generation trends and identify opportunities for revenue enhancement and maximization.
- Develop and implement integrated revenue solutions to drive profitability across all profit centres.
- Support monthly and weekly forecasting and re-forecasting for Rooms, and assist in Food & Beverage and Events forecasts.
- Monitor and manage costs using key performance indicators.
- Ensure compliance with company and local policies on record-keeping, reporting, and financial accuracy.
Business Management
- Support revenue departments in maximizing yield through data-driven analysis, pricing, and distribution strategies.
- Participate actively in the formulation and submission of the Business Plan, Strategic Plan, and monthly re-forecasts.
- Assist Division Heads and management with strategic business management through data analysis and reporting.
- Conduct in-depth business analysis for each revenue-generating department and provide recommendations on target markets, strategies, and promotional tactics.
Marketing & Revenue Optimization
- Oversee inventory, forecasting, and rate deployment for FIT and group business to maximize revenue and minimize displacement.
- Monitor and provide feedback on the effective use of Hyatt systems, tools, and revenue management procedures.
- Ensure data cleanliness, integrity, and accuracy through process re-engineering and employee training.
- Provide the Marketing Team with business intelligence from various reporting systems (Cognos, Delphi, PMS, etc.) and secondary resources.
- Gather and analyse external market intelligence using competitive benchmarking tools and distribution systems.
- Maintain and update customer segmentation strategies to optimize profitability.
- Collaborate with Marketing Communications to align promotional activities with customer preferences and market insights.
- Provide ROI-driven data and quantitative insights for promotional planning and performance evaluation.
- Optimize forecasting and revenue performance using revenue management software (e.g., IDeaS, Delphi).
- Monitor competitor pricing, market fluctuations, and adapt hotel pricing strategies accordingly.
- Define and manage discounting strategies, product packaging, and promotional campaigns.
- Ensure effective distribution channel management aligned with Hyatt's international distribution strategy.
- Monitor Dynamic Pricing Strategies (DPS) and redesign strategies when necessary to maximize sales and profitability.
- Support E-commerce and SEO strategies to enhance online visibility and drive direct bookings.
Qualifications
Qualifications & Skills
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum 8-10 years of experience in Revenue Management, preferably in the hospitality industry.
- Strong analytical, financial, and business acumen.
- Proficiency in revenue management systems (IDeaS, Delphi, Opera PMS, etc.) and data mining tools.
- Excellent communication and presentation skills.
- Ability to work collaboratively across departments and influence stakeholders.
- Knowledge of digital distribution, e-commerce strategies, and SEO practices is an advantage.
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