Strategic Business Solutions Consultant
7 days ago
About Us
At Oracle, we strive to help our customers achieve their business goals by providing exceptional technical service delivery. As a key member of our team, you will play a crucial role in the overall governance and management of customer relationships.
Career Level - IC4
- Develop and maintain long-term customer relationships with key contacts by forming strong partnerships that drive mutual success. This involves applying advanced technical and business skills in your area of specialization, as well as providing direction and mentoring to junior team members.
- Work collaboratively with sales teams and customers to identify suitable solutions that meet their needs.
- Serve as the primary point of contact for Oracle Services, ensuring effective communication and coordination across multiple lines of business.
- Deliver projects efficiently and effectively, achieving contract margins and revenue targets while using Oracle resources judiciously.
- Identify new business opportunities and propose them for submission to senior stakeholders.
- Manage major incidents, ensuring seamless communication and customer satisfaction throughout the resolution process.
- Establish and maintain a robust governance model at both management and executive levels within the customer organization.
- Perform scope and risk assessments to ensure successful project execution.
- Pursue initiatives aimed at improving organizational processes and developing tools to enhance Oracle's delivery capabilities.
- Conduct regular Service Account Planning and Account Reviews to evaluate progress and identify areas for improvement.
Key Responsibilities
Your core responsibilities will include:
- Building strategic partnerships with customers to drive mutual success.
- Leading cross-functional teams to deliver high-quality projects.
- Maintaining excellent customer satisfaction ratings through proactive issue resolution.
- Contributing to the development of innovative solutions to improve business outcomes.
What We Offer
We are committed to providing our employees with a competitive salary and benefits package, estimated at around $120,000 per year based on industry standards and average salaries for similar roles in the United States. This figure is subject to change and may vary depending on factors such as location, experience, and qualifications.
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