Customer Support Representative

2 weeks ago


Noida, Uttar Pradesh, India HCLTech Full time
Job Opportunity at HCLTech

We are seeking a highly skilled Customer Support Executive to join our team at HCLTech. The selected candidate will work as a customer service representative, resolving customer queries in line with client and business guidelines.

This is an excellent opportunity for freshers with experience in handling inbound calls from US customers.

About the Role
  • Answer all inbound queries as per call flow procedure.
  • Adhere to process to ensure high quality and customer service.
  • Follow escalation procedures for issues uncontrollable at agent level First call resolution.
  • Break schedule adherence.
  • Involvement in motivational activities, implementing feedback given during monitoring sessions.
  • Updating various logs like escalation log, complaint tracker etc.
  • Ensuring data security - proprietary data of customers

The ideal candidate will possess excellent communication skills - both verbal and written - with a professional telephone etiquette, be helpful, empathetic, and enthusiastic about customer service, and have fresher's experience in US Inbound calling preferably.

Benefits and Salary Information

The estimated salary for this role is around $12-15 per hour, depending on location and experience.

Candidates with strong communication skills, problem-solving abilities, and enthusiasm for customer service will thrive in this position.



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