Customer Service Ambassador

2 weeks ago


India MatchAwards Full time

At MatchAwards, we are looking for a talented Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will play a vital role in providing exceptional customer experiences, resolving issues proactively, and converting customers into passionate advocates.

About the Role:

  • You will be responsible for handling customer inquiries via phone, email, and chat, ensuring that every interaction is positive and informative.
  • With your excellent communication skills and product knowledge, you will provide accurate answers to customers' questions about our products, pricing, and availability.
  • You will work closely with internal departments to meet customer needs, ensuring seamless support and timely resolutions.

What We Offer:

  • A competitive salary of $45,000 - $65,000 per year, depending on experience.
  • An opportunity to work with a dynamic team in a fast-paced environment.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Requirements:

  • 1-3 years of relevant customer service experience.
  • Excellent phone etiquette, verbal, written, and interpersonal skills.
  • Ability to multitask, organize, and prioritize work effectively.
  • Basic knowledge of cryptocurrencies, with training provided to deepen your understanding.


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