Customer Service Ambassador
2 weeks ago
At MatchAwards, we are looking for a talented Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will play a vital role in providing exceptional customer experiences, resolving issues proactively, and converting customers into passionate advocates.
About the Role:
- You will be responsible for handling customer inquiries via phone, email, and chat, ensuring that every interaction is positive and informative.
- With your excellent communication skills and product knowledge, you will provide accurate answers to customers' questions about our products, pricing, and availability.
- You will work closely with internal departments to meet customer needs, ensuring seamless support and timely resolutions.
What We Offer:
- A competitive salary of $45,000 - $65,000 per year, depending on experience.
- An opportunity to work with a dynamic team in a fast-paced environment.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Requirements:
- 1-3 years of relevant customer service experience.
- Excellent phone etiquette, verbal, written, and interpersonal skills.
- Ability to multitask, organize, and prioritize work effectively.
- Basic knowledge of cryptocurrencies, with training provided to deepen your understanding.
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