Customer Service Ambassador
2 days ago
At myGwork, we strive to create an inclusive culture that empowers our team members to deliver exceptional results for our customers.
About the Job
This role is a unique opportunity to be the primary interface between Amazon and our delivery partners. As a Customer Service Ambassador, you will be the face of Amazon, responsible for resolving customer issues and providing process improvements suggestions.
Key Responsibilities
- Effectively communicate with customers and delivery partners in a clear and professional manner.
- Provide prompt and efficient service to Amazon customers and delivery partners.
- Manage sensitive cases by reporting up the escalation matrix.
- Demonstrate excellent time-management skills.
- Maintain or exceed targeted performance metrics.
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
Requirements
To succeed in this role, you should have:
- A degree from a recognized university.
- Excellent communication skills (written and verbal) in English language.
- The ability to communicate correctly and clearly with all customers.
- Good comprehension skills - ability to clearly understand and state the issues customers present.
- The ability to concentrate - follow customers' issues without distraction to resolution.
- Work successfully in a team environment as well as independently.
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer.
- Excellent typing skills.
- The ability to navigate websites proficiently.
- A proficient knowledge of email applications.
Preferred Qualifications
- A logistics background and experience in a similar role.
- Proficiency in Excel.
About Our Inclusive Culture
We value diversity and inclusion at myGwork. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
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