Executive Customer Service Specialist

6 days ago


Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 40,00,000

Our team seeks a skilled and dedicated professional to fill the role of Urgent Executive. This position involves providing exceptional customer service, adhering to established guidelines and collaborating with internal departments for efficient shipment pick-up and delivery.

To succeed in this challenging role, you will be required to handle customer inquiries with professionalism and adhere to standard operating procedures. Additionally, you will need to conduct cross-sales and TDD sales on customer pickup requests to meet sales targets.

You will also be responsible for recording pickup requests and coordinating with staff for timely pickups. Furthermore, you will resolve customer queries related to shipment enquiries, tracking, and transit times for delivery of shipments according to established procedures.

The ideal candidate will possess excellent communication skills, both written and verbal. You will have strong problem-solving abilities and be able to work effectively under pressure. A minimum UG degree is required, with proficiency in Hindi and English.



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