Senior Customer Service Specialist

1 day ago


Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 19,40,000 - ₹ 27,95,000

Senior Customer Service Specialist Position Overview:

We are seeking an experienced Senior Consultant to lead the design, implementation, and support of customer service solutions.

  • End-to-end leadership of customer service implementations, upgrades, and support activities.
  • Provide expert guidance on service processes such as orders, notifications, contracts, warranty management, returns, and claims.
  • Collaboration with stakeholders to gather requirements and translate them into effective solutions.
  • Configuration and customization of workflows to optimize customer experience.
  • Troubleshooting and resolving complex issues escalated from support teams.
  • Cross-functional collaboration to ensure seamless integration of services with other modules.
  • Preparation and review of functional specifications for custom developments and enhancements.
  • Mentorship of junior consultants and support teams promoting knowledge sharing and best practices.
  • Conducting workshops, training sessions, and user support to maximize system adoption.
  • Staying updated with the latest features, tools, and industry trends recommending continuous improvements.

Key Responsibilities:

  • Lead senior consultant role in implementing customer service solutions.
  • Expertise in service processes including orders, notifications, contracts, warranty management, returns, and claims.
  • Gather stakeholder requirements and translate them into effective solutions.
  • Configure and customize workflows to optimize customer experience.


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