Customer Service Collections Specialist

4 days ago


Chennai, Tamil Nadu, India beBeeCollections Full time ₹ 4,50,000 - ₹ 6,00,000
Job Opportunity

NTT Data Services is a leading provider of business process outsourcing (BPO) services. We are seeking highly motivated and customer-focused individuals to join our team as Collections Senior Representatives.

This role involves working in a fast-paced environment, handling customer inquiries, resolving issues, and providing excellent service. As a Collections Senior Representative, you will be responsible for:

  • Performing outbound calls to insurance companies to collect outstanding accounts receivables.
  • Responding to customer requests by phone and/or in writing to ensure customer satisfaction.
  • Analyzing medical insurance claims for quality assurance.
  • Resolving moderately routine questions following pre-established guidelines.
  • Performing routine research on customer inquiries.

The ideal candidate will have:

  • A high school diploma or equivalent.
  • 1+ year(s) of experience using a computer with Windows PC applications that required keyboard navigation and learning new software tools.
  • 0-6 months of experience in a service-oriented role where customer correspondence was required.
  • 0-6 months of experience in a service-oriented role where applying business rules to varying fact situations was necessary.

Additionally, the selected candidate will be required to complete an orientation/training program and demonstrate proficiency in the material. The shift timings may vary based on client requirements, and resources may need to work overtime and weekends. Please note that all new hires will undergo an orientation/training process. This is a great opportunity for those who are passionate about delivering exceptional customer service and want to grow professionally and personally.



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