Senior Collection Specialist
3 days ago
Hi Connections,
Hiring Senior Collections Specialist
Work From Home
Key Skill: Collections, Good Communication, International Voice
Mandatory Skill: Good Communication, Graduate, Open to shifts
Minimum : 2 years exp in Collections
Review open accounts from the daily Ageing report
Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
Monitor customer payments activity to ensure receivables are collected in a timely manner
5.Ensure timely escalation in case of non-payment or no response
Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
Identify issues attributing to account delinquency and discuss them with customers and escalate with client
Assists with the cleanup of UC's (unapplied credits), short paid invoices
Send Dunning letter to customers to make the payment of delinquent accounts
10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
11.Update Daily/Weekly trackers and perform self-quality check
12.Adherence to Control and Compliance
Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
Follow and update the Standard Operating Procedure (SOP)
Active participation in Learning & Developments
16.Involve in Process Improvements and its implementation
17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements
Interact and Coordinate with the support functions teams
Preparing questionnaires along with training team for Internal Assessment
20.Adherence to Control and Compliance and collate related documents towards external / internal audit
- Acting as a backup to the Team lead as and when required
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