Assistant Manager
4 weeks ago
Job Summary:
We are seeking an experienced Assistant Manager to join our Housekeeping team at Accor Hotel. As an Assistant Manager, you will be responsible for assisting the Executive Housekeeper in managing and directing all Housekeeping activities to ensure the highest levels of cleanliness and guest satisfaction.
Key Responsibilities:
* Assist the Executive Housekeeper in planning and coordinating the activities of housekeeping supervisors and the team.
* Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, morale, and guest service.
* Maintain appropriate staffing levels to consistently provide excellent guest service.
* Provide effective support to the team to enable them to provide a range of effective and efficient services.
* Ensure that the team has been trained for all safety provisions.
* Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
* Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Requirements:
* Leadership skills that utilize persuasion and motivation to attain organizational goals.
* Ability to accept responsibility.
* Self-confidence, motivation, drive, and tenacity.
* Ability to enhance organizational performance.
* Ability to clearly delegate tasks and responsibilities.
* Ability to think strategically, inductively, and creatively.
* Propensity to recognize and acknowledge other people's ideas.
Hygiene / Personal Safety / Environment:
* Ensures that the workplace and storage areas remain clean and tidy.
* Respects the instructions and safety guidelines for the equipment used.
* Applies the hotel's security regulations in case of fire, etc.
* Applies the ISO 9001 quality certification requirements that impact the role.
* Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste, etc.) and meets Novotel's ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
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