Assistant Manager

4 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time
Job Description

Job Title: Assistant Manager

Job Summary: We are seeking a highly skilled and experienced Assistant Manager to join our team at AccorHotel. The successful candidate will be responsible for ensuring the smooth operation of the outlet, maintaining high standards of service and quality, and contributing to the achievement of financial targets.

Key Responsibilities:

  • Ensure correct grooming standards are followed at all times
  • Responsible for the smooth operation of the outlet
  • Follow up on all financials, LQA Forbes, and TrustYou targets
  • Aware of daily, monthly, and yearly financial targets
  • Actively contributes towards the achievement of financial targets
  • All issues and negative guest feedback need to be properly reported on the Glitch system
  • Following up on opening and closing checklists
  • Maintains HACCP & FIFO standards as required by the regional governing body
  • Handle financial procedures according to guidelines set by the finance department
  • Responsible for linking all facets of service, cuisine, and entertainment
  • Assume responsibility of daily operations
  • Handles security incidents, guest complaints with confidence and in a professional manner, and reports it timely manner to the direct supervisor
  • Assist daily briefings for all staff prior to commencement of shift
  • Should be creative, confident, and prepared to think outside of the box
  • Following the personal development plan set by the direct supervisor
  • Ensure the operational inventory is always accounted for and in immaculate condition
  • Ensure the outlet is maintained at the highest levels
  • Create opportunities for upselling products
  • Develop the direct team to strive for excellence
  • Inspires heartists to create a flow of new and improved ideas
  • Follow Hotel Evacuation Policy in case of an Emergency
  • Ensure awareness and delivers the optimum levels of service and guest satisfaction
  • Establish and maintain effective communication across all divisions
  • Lead by example through a passionate, hands-on approach
  • Assist with collecting information for the monthly P&L review

Qualifications:

  • 23 years of experience as a leader, preferably in a fast-paced luxury property
  • Excellent knowledge in Food & Beverage, including bar operations
  • Computer literacy, an added advantage, and previous use and mastery of point-of-sale system required
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Service-focused personality with strong interpersonal and problem-solving abilities
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively and collaboratively as part of a team

Remote Work: No

Employment Type: Full-time



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