IT Assistant Manager

2 days ago

Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time
About Four Seasons

We are a dynamic and innovative hospitality company that prides ourselves on delivering exceptional guest experiences. At Four Seasons, we believe in empowering our people to deliver amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

Job Summary

We are seeking an experienced IT Support Manager to join our team. The successful candidate will be responsible for maintaining harmonious and professional relationships with all departments and Home Office, while ensuring critical systems are available twenty-four hours per day.

Key Responsibilities
  1. Maintain harmonious and professional relationships with all departments and Home Office
  2. Ensure critical systems, including Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems, are available twenty-four hours per day
  3. Establish and maintain user procedures and hardware familiarization for all systems
  4. Provide administration services, including contribution to technology capital and operating budgets
  5. Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
  6. Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
  7. Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
  8. Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
  9. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
  10. Assist in the co-ordination of new acquisitions and major projects as required
  11. Participate in property-level, corporate-initiated technology implementations
  12. Good knowledge and support for Desktop OS and applications including patches
  13. Provide direct guest support and quality support to function rooms and conference services
  14. Administer Lotus Notes, connection to global VPN and other communication tools
  15. Assist in the process of systems backup and recovery procedures
  16. Assist in management of third party vendors
  17. Provide 24 / 7 support for mission critical systems
  18. Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc)
  19. Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT
Requirements
  • Highest level of integrity and transparency
  • Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams
  • Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills
  • Good written and verbal communication skills
  • Work in a safe, prudent and organized manner
  • Technical background, MCSE or strong networking skills
  • Prior education and/or experience supporting complex networks
  • Four Seasons IT core standards and key controls
  • Good knowledge of the Four Seasons policies and procedures
  • Knowledge of basic accounting principles

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