Assistant Manager
3 weeks ago
Job Title: Assistant Manager
Job Summary:
We are seeking an experienced Assistant Manager to join our team at AccorHotel. The successful candidate will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.
Key Responsibilities:
- Business Performance:
- Prepare and manage department budgets and forecasts, ensuring that all operational costs are within budget.
- Monitor and control inventories for operating equipment, including linen, crockery, and glassware where applicable.
- Prepare and analyze monthly P&L and month-end reports, identifying deviations from business plan goals.
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan for the department.
- Operation:
- Compile and update Standard Operating Procedures for all areas of responsibility periodically.
- Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
- Ensure that guests enjoy impeccable housekeeping products and that services offered by team members are offered in a timely manner.
- Conduct quality control inspections of all areas of the hotel and share results with the team.
- Work with the Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
- Conduct monthly Staff Meetings and daily briefings with Operational Managers.
- Manage all outside contractors relating to the department, ensuring that they follow all hotel policies.
- Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service.
- Team Management:
- Interview, select, and recruit Housekeeping employees.
- Identify and develop team members with potential.
- Conduct performance reviews with the team.
- Constantly monitor team members' appearance, attitude, and degree of professionalism.
- Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs and providing them with new skills to meet the changing needs of the business.
- Prepare weekly staff schedules, keeping in mind anticipated business, operating budgets, and standards of service.
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operational issues, and provide a regular forum for department communication.
- Manage the organization and cleanliness of departmental areas by conducting weekly walk-throughs.
- Perform other duties assigned by Management.
Qualifications:
Bachelor's in Hospitality Management and equivalent.
Minimum 2 years of experience in the current role.
Prior experience of pre-opening will be an added advantage.
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