Assistant Manager

3 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time

Job Title: Assistant Manager

Job Summary:

We are seeking an experienced Assistant Manager to join our team at AccorHotel. The successful candidate will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:

  • Business Performance:
    • Prepare and manage department budgets and forecasts, ensuring that all operational costs are within budget.
    • Monitor and control inventories for operating equipment, including linen, crockery, and glassware where applicable.
    • Prepare and analyze monthly P&L and month-end reports, identifying deviations from business plan goals.
    • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan for the department.
  • Operation:
    • Compile and update Standard Operating Procedures for all areas of responsibility periodically.
    • Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
    • Ensure that guests enjoy impeccable housekeeping products and that services offered by team members are offered in a timely manner.
    • Conduct quality control inspections of all areas of the hotel and share results with the team.
    • Work with the Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
    • Conduct monthly Staff Meetings and daily briefings with Operational Managers.
    • Manage all outside contractors relating to the department, ensuring that they follow all hotel policies.
    • Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service.
  • Team Management:
    • Interview, select, and recruit Housekeeping employees.
    • Identify and develop team members with potential.
    • Conduct performance reviews with the team.
    • Constantly monitor team members' appearance, attitude, and degree of professionalism.
    • Develop, conduct, and maintain all staff training programs for team members, focusing on their development needs and providing them with new skills to meet the changing needs of the business.
    • Prepare weekly staff schedules, keeping in mind anticipated business, operating budgets, and standards of service.
    • Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operational issues, and provide a regular forum for department communication.
    • Manage the organization and cleanliness of departmental areas by conducting weekly walk-throughs.
    • Perform other duties assigned by Management.

Qualifications:

Bachelor's in Hospitality Management and equivalent.

Minimum 2 years of experience in the current role.

Prior experience of pre-opening will be an added advantage.



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