Senior Helpdesk Manager

1 day ago


Bengaluru, Karnataka, India beBeeCustomerCentric Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview

  • Achieve operational excellence through process optimization and efficient merchant support delivery.

Key Responsibilities:

  • Drive business growth by enhancing customer satisfaction, streamlining operations, and resolving critical merchant issues.
  • Oversee team performance, ensuring alignment with regulatory requirements and quality standards.
  • Implement innovative solutions to improve efficiency, productivity, and merchant experience.
  • Develop and maintain a high-performing helpdesk environment, fostering collaboration and employee development.
Required Skills:
  • Strategic thinking and problem-solving skills.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to analyze complex data, identify trends, and drive improvements.
  • Experience with process optimization, change management, and team development.
Benefits:
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Competitive compensation and benefits package.


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