Helpdesk Technical Specialist

3 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 11,20,000

Are you passionate about delivering exceptional customer service and technical support?

Job Overview:

We are seeking a highly skilled professional to join our Helpdesk team in Bengaluru.

  • Provide L1 technical guidance on MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications
  • Excellent troubleshooting knowledge is required
  • Basic Qualifications: Helpdesk Associate at Grade-4 position in Service Desk

About the Role:

As a senior representative, you will be responsible for providing timely and effective technical support to customers via phone, email, and chat.

Key Responsibilities:

  • Identify and prioritize reported problems
  • Resolving issues through collaborative efforts with internal teams
  • Documenting and tracking incidents

Requirements:

To succeed in this role, you must possess excellent communication skills, strong analytical abilities, and the ability to work effectively in a fast-paced environment.

What We Offer:

NTT DATA is committed to helping clients innovate, optimize, and transform for long-term success. We offer a dynamic and inclusive work environment that fosters growth and development.

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