Helpdesk Senior Associate

2 weeks ago

Bengaluru, Karnataka, India NTT DATA Full time

Req ID 299869NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Helpdesk Senior Associate - L2 technical guidance to join our team in Bangalore Karnxc4x81taka IN-KA India IN Roles and Responsibilities - Provide L2 technical guidance in activities associated with identification prioritization resolution of reported problems through Phone Email Chat - Activities include recognition research isolation resolution follow up steps - Typically the associate level participates in a supportive role by acting as a liaison between customers departments within the Client Infrastructure - Strong troubleshooting knowledge of MS Windows PC Hardware Internet Explorer MS Office COTS applications etc - Sound knowledge of ITIL best practices around Incident Request Management procedures Qualifications - Helpdesk Senior Associate at Grade-5 position in Service Desk - Must be a Graduate B Tech B E or any other technical degree preferred - Good communication skills with 1 year of international calling experience - Good comprehension writing skills - Must possess excellent customer handling skills - Should be comfortable working in rotational shift with 24x7 support windowAbout NTT DATANTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us atNTT DATA is an equal opportunity employer and considers all applicants without regarding to race color religion citizenship national origin ancestry age sex sexual orientation gender identity genetic information physical or mental disability veteran or marital status or any other characteristic protected by law We are committed to creating a diverse and inclusive environment for all employees If you need assistance or an accommodation due to a disability please inform your recruiter so that we may connect you with the appropriate team

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