IT Support Specialist

2 days ago

Bhavnagar, Gujarat, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a skilled IT professional to join our team as a Service Desk Specialist. The ideal candidate will have excellent communication and problem-solving skills, with a basic understanding of computer hardware, software, and networking concepts.

Job Responsibilities

  • Provide first-level technical support to end-users via phone, email, and in-person, ensuring timely resolution of incidents in accordance with service level agreements (SLAs)
  • Assess and qualify requests, diagnose and troubleshoot hardware, software, and network issues, and assist with the installation, configuration, and maintenance of computer systems and peripherals
  • Process and execute demands/resolve incidents following existing procedures, record, track, and document incidents/service requests using the ticketing system
  • Evaluate user knowledge in IT and adapt responses accordingly, communicating effectively to understand technical issues and provide clear instructions and solutions

Required Skills and Qualifications

  • Basic understanding of computer hardware, software, and networking concepts
  • Familiarity with Windows and/or Mac operating systems, knowledge of common office software applications (e.g., Microsoft Office Suite)
  • Strong problem-solving and analytical skills, excellent verbal and written communication skills, customer-oriented with a friendly and patient demeanor

Benefits

  • Opportunity to work with a dynamic team and contribute to the delivery of exceptional customer service
  • Professional development opportunities to enhance technical skills and knowledge

What We Offer

  • A supportive and collaborative work environment
  • Competitive compensation and benefits package

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