Technical Support Specialist

5 days ago

Thiruvananthapuram Kerala Kochi Kerala, India beBeeSupport Full time ₹ 12,36,768 - ₹ 25,13,520

Are you a diligent and proactive Technical Support Specialist seeking a fresh challenge?

Job Overview

As a key member of our IT team, you will be responsible for delivering exceptional technical support for business-critical applications, ensuring their availability, performance, and usability.

Key Responsibilities:
  • Troubleshoot issues and manage incidents efficiently
  • Collaborate closely with development and infrastructure teams to resolve problems and implement improvements
  • Provide first and second-line support for enterprise applications, utilizing your analytical skills to troubleshoot complex issues
  • Monitor application performance and respond promptly to service requests
Requirements:
  • Proven experience in technical support or a similar role, with a strong focus on problem-solving and customer satisfaction
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
  • Familiarity with SQL, scripting languages, and log analysis tools, with a passion for staying up-to-date with industry trends
  • Experience with ITSM tools (e.g., ServiceNow, Jira), with a solid understanding of ticket management and workflow automation
What We Offer:
  • A dynamic and supportive team environment, fostering growth and collaboration among team members
  • Opportunities for professional growth and development, with regular training and mentorship programs
  • A competitive salary and benefits package, recognizing and rewarding outstanding performance

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