Technical Support Specialist

1 day ago

Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 90,00,000
Technical Support Specialist Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team.

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and a passion for delivering exceptional customer service.

  • Main Responsibilities:
  • Provide technical support to clients via phone, email, or chat.
  • Analyze client data to identify trends and opportunities for process improvements.
  • Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
  • Collaborate with internal teams to resolve technical issues.
  • Develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.
  • Manage client relationships, ensuring clear communication, timely issue resolution, and continuous improvement.

Requirements:

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills.
  • 2+ years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
  • Experience working with cross-functional teams and managing client relationships.
  • Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Knowledge of business operations and a strategic mindset for process improvement.
  • Strong analytical and problem-solving skills.

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