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Technical Support Specialist with Proficiency in Application Development
3 weeks ago
Technical Support Specialist with Proficiency in Application Development
Job Description:
We are seeking a detail-oriented and proactive technical support analyst to join our team. The successful candidate will be responsible for providing technical support for business-critical applications, ensuring their availability, performance, and usability.
This role involves troubleshooting issues, managing incidents, and working closely with development and infrastructure teams to resolve problems and implement improvements.
Required Skills and Qualifications:
- Proven experience in application support or a similar technical support role
- Strong problem-solving and analytical skills
- Familiarity with SQL, scripting languages, and log analysis tools
- Experience with ITSM tools (e.g., ServiceNow, Jira)
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
Responsibilities:
- Provide first and second-line support for enterprise applications
- Monitor application performance and respond to s and incidents
- Troubleshoot and resolve application issues, escalating when necessary
- Collaborate with development teams to deploy updates and patches
- Maintain documentation for support processes, known issues, and solutions
- Assist with user training and onboarding for new applications
- Participate in testing and quality assurance for application changes
About Us:
UST is a global digital transformation solutions provider with over 30,000 employees in 30 countries.
Why Choose Us:
- Opportunity to work with a global organization with a future-proof philosophy
- Chance to embed innovation and agility into clients' organizations
- Collaborative work environment with a diverse team of experts