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Application Support Executive

2 weeks ago

Thrissur Kerala, India LucidPlus IT Solutions LLP Full time

Job description:

- SME who will be responsible for monitoring platforms and services, work with experienced architects, support on monitoring metrics, events and alerting, reporting and dashboarding.

Key Responsibilities:

- Develop and refine support processes for improved customer experience.
- Generate reports with specific KPIs on team activities.
- Ensure comprehensive logging of customer interactions for analysis.
- Maintain technical documents and resolve technical issues.
- Assist with systems integration.

Desired Skills:

- Strong communication skills, both verbal and written, Mandatory - English & Malayalam.
- 3+ year of working experience in a Tech Support.
- Proficiency in technical problem-solving.
- Ability to multitask and manage time efficiently.
- Willingness to learn complex software tools.
- Strong analytical thinking and problem-solving skills.
- Experience in customer support across various channels.

Soft skills:

- Motivated, good problem-solving, excellent communication, and management abilities.
- Familiarity with service tools like Jira, Service Now, Zoho, HESK, or similar platforms.

Work Model: Infopark Thrissur - WFO and Rotational Shift

Pay: ₹8,086.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Day range:

- Weekend availability

Shift:

- Night shift
- Rotational shift

Application Question(s):

- Will you be able to commute to Thrissur office or relocate?

**Experience**:

- total work: 3 years (preferred)

Work Location: In person