Senior Service Delivery Manager

3 weeks ago


Bengaluru, Karnataka, India Infosys Full time
Job Overview

We are seeking a seasoned Service Delivery Manager to lead our team in delivering high-quality infrastructure services. This is a key role that requires strong leadership skills, technical expertise, and excellent communication abilities.

Key Responsibilities:
  • Business Planning: Collaborate with the operations team to develop business plans that align with customer needs and deliverables.
  • Project Scoping: Review project scope documents to ensure accuracy and identify potential risks.
  • Estimation: Validate project estimates to ensure they meet the required standards and align with budget constraints.
  • Resource Planning: Oversee resource allocation for projects, ensuring sufficient personnel and equipment are available to meet project demands.
  • Scheduling: Manage project schedules to minimize delays and maximize efficiency.
  • Risk Management: Identify and mitigate risks that could impact project success or customer satisfaction.
Required Skills and Qualifications:
  • Technical Expertise: Strong knowledge of infrastructure service delivery principles, frameworks (e.g., ITIL), and best practices.
  • Leadership Skills: Proven ability to lead teams, manage multiple projects, and drive results-oriented teams.
  • Communication Skills: Excellent written and verbal communication skills to build and maintain relationships with clients.
  • Critical Thinking: Ability to analyze complex situations, identify problems, and propose effective solutions.
  • Financial Acumen: Knowledge of budgeting, cost management, and financial planning to ensure service delivery stays within budget.
Estimated Salary: $120,000 - $150,000 per annum

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