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Customer Service Representative
4 weeks ago
At ADCI - Uttar Pradesh, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, answering their requests through phone, chat, and/or email. You will be responsible for resolving customer inquiries, addressing concerns, and providing exceptional support experiences.
Key Responsibilities:
- Answer customer inquiries and resolve issues in a timely and professional manner
- Provide product information and guidance to customers
- Address customer complaints and concerns in a empathetic and solution-focused manner
- Work collaboratively with internal teams to resolve customer issues
Requirements:
- Minimum age: 18 years old
- Have the right to work in India
- Strong communication skills in English (both written and oral fluency)
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- You'll need a quiet, distraction-free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum broadband connection of 20MB download speed and 8MB upload speed using a hard-wire ethernet internet connection (no WIFI)
What We Offer:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
How to Apply:
Click on the link below to start the application process. You'll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
