Customer Service Representative
4 weeks ago
At ADCI - Uttar Pradesh, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be the first point of contact for our customers, answering their requests through phone, chat, and/or email. You'll use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Key Responsibilities:
- Answer customer inquiries and resolve issues in a timely and professional manner
- Use problem-solving skills to resolve complex customer issues
- Communicate effectively with customers through various channels
- Work variable hours to match customer demand
Requirements:
- Minimum age: 18 years old
- Have the right to work in India
- Strong communication skills in English (both written and oral fluency)
- Experience working with a computer
- Availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
- Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
- Quiet, distraction-free workspace
- Minimum broadband connection of 20MB download speed and 8MB upload speed using a hard-wire ethernet internet connection
What We Offer:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
Apply Now:
Click on the link below to start the application process. You'll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
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