Monitoring Systems Engineer
3 weeks ago
Job Title: Monitoring Systems Engineer
Job Summary:
We are seeking a skilled Monitoring Systems Engineer to join our team at SAS. As a Monitoring Systems Engineer, you will be responsible for configuring and supporting our monitoring infrastructure, creating dashboards with data visualization, and researching new features and integrations in monitoring tools.
Key Responsibilities:
- Configure infrastructure, network, database, application, log, and synthetic monitoring.
- Create and support required dashboards with data visualization.
- Research new features and integrations in monitoring tools.
- Prepare and conduct system and programming tests requiring interfacing of hardware and software.
- Work closely with Global Information Security to implement solutions that enhance SAS' security posture.
- Diagnose and resolve user and operational problems.
- Provide support to production issues and major incidents.
- Interact with cross-teams for understanding requirements, testing, and implementation.
- Identify automation and standardization opportunities in daily tasks.
- Enhance monitoring and identify operational gaps to ensure stability and performance.
- Provide software support for assigned products, including installation, maintenance, documentation, customization, and utilization of product features.
- Mentor other engineers in the team.
- Document new and existing O&M solutions for the team and our internal customers.
- Determine how new solutions will have implications on operational support and provide processes for mitigation.
- Develop automation scripts and configurations to deploy and manage monitoring solutions efficiently.
- Follow and promote monitoring best practices across the organization.
Required Qualifications:
- 5 years of experience in a Site Reliability Engineer or related role.
- Bachelor's degree in computer science, Information Technology, or related field.
- Equivalent combination of related education, training, and experience may be considered in place of the above qualifications.
- Strong knowledge of Datadog.
- Strong scripting and automation skills (e.g., Python, API, Bash, PowerShell).
- Working knowledge of ServiceNow ITOM Event Management and ITIL concepts.
- Experience with container orchestration platforms (e.g., Kubernetes) and cloud environments (AWS, Azure, GCP).
- Familiarity with distributed systems, microservices architecture, and modern application development practices.
- Willingness to be a member of an on-call rotation.
- You're curious, passionate, authentic, and accountable. These are our values and influence everything we do.
Preferred Qualifications:
- Strong knowledge of Zabbix and other monitoring tools.
- Certification in relevant monitoring technologies.
- Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts.
- Working knowledge on DevOps, continuous deployment, and monitoring.
- Knowledge of other monitoring tools such as Grafana, ELK stack, New Relic, etc.
- General knowledge of networking and firewalls.
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