Customer Experience Specialist

6 days ago

Madurai, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 7,20,000
About Us

We're a UK-based start-up that simplifies car maintenance. Our mission is to revolutionize the industry with innovative solutions and exceptional customer service.

As a key member of our team, you will play a vital role in driving customer success by resolving escalated queries, liaising with garage partners, and monitoring complaint progress.

  • Job Description: You will be the first point of contact for customer escalations and work closely with partners to resolve complaints in a timely manner.

Key Responsibilities:

  1. Handle customer complaints via phone, email, and live chat
  2. Liaise with garage partners to resolve issues
  3. Monitor complaint progress and escalate as necessary
  4. Utilize excellent communication skills to build strong relationships with colleagues and customers
  5. Manage your own workload effectively and prioritize tasks accordingly
  6. Proactively approach complaints and provide timely resolutions
  7. Demonstrate motor vehicle technical knowledge (preferred)

Requirements:

  • A minimum of 3 years experience in handling customer complaints
  • A minimum of 2 years experience working for a US, UK, Canadian, Australian, or other European company
  • Fluent written and spoken English
  • Excellent time-management skills and ability to manage workload
  • Proactive approach to dealing with complaints
  • Demonstrable motor vehicle technical knowledge (preferred)

What We Offer:

A competitive salary range of ₹50,000 – ₹60,000 per month and a fully remote role. Join us in creating a passionate, friendly, and transparent culture that encourages suggestions for improvement as we grow.

We are committed to providing a dynamic and challenging work environment where you can thrive and make a real difference in the industry.

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