Customer Experience Specialist

4 hours ago

Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Summary

We are seeking a highly skilled and passionate Customer Experience Specialist to join our organization. The ideal candidate will have a strong ability to deliver exceptional customer experiences and work collaboratively with cross-functional teams.

Troubleshooting and Support:

  • The successful candidate will be responsible for troubleshooting customer issues, conducting thorough root cause analysis to resolve problems efficiently.
  • Providing guidance and assistance to customers on product usage, ensuring seamless experiences.
  • Managing customer data import/export from production systems, guaranteeing accurate and timely updates.
  • Processing confidential data and information according to established guidelines.

Key Responsibilities:

  • Developing product content for internal and external stakeholders, highlighting key features and benefits.
  • Generating reports from single or multiple systems, providing actionable insights for business growth.

Requirements:

  • Bachelor's degree in Computer Science from an accredited university or college.
  • Minimum 3 years of experience in product customer support, with a proven track record of success.
  • Excellent interpersonal and collaborative skills, with the ability to build strong relationships with customers and colleagues.
  • An analytical mindset and aptitude for problem-solving, with a focus on delivering high-quality results.
  • Ability to translate complex technical concepts into clear, concise language for non-technical stakeholders.
  • Strong written and verbal communication skills, with a keen attention to detail.

Preferred Qualifications:

  • Experience working with cloud-based products, preferably on AWS.
  • Proficiency in using issue tracking software like HubSpot, GitLab, or JIRA.
  • Familiarity with scripting/programming languages such as Python, Java, JavaScript, or Perl for automating manual tasks.
  • Knowledge of SQL or NoSQL databases for fetching data and generating insights.

What We Offer:

  • A competitive salary and comprehensive benefits package.
  • Opportunities for continuous career growth and development within a dynamic organization.
  • Access to cutting-edge technologies and advanced cybersecurity practices.
  • A collaborative work environment that fosters innovation, excellence, and enjoyment.
  • Transparent policies and procedures that prioritize employee well-being.

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