Astrology App Customer Experience Specialist

1 week ago

Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 45,00,000

About This Role

UnlimitedAstro is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional service to our users.

This role involves being the primary point of contact for customers on our app, assisting with queries, resolving complaints, and ensuring every user receives a top-notch experience.

Key Responsibilities

  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Offer guidance and support to users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain accurate records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
  • Work towards achieving customer satisfaction targets and contributing to a positive brand image.

Requirements

  • Bachelor's degree in any discipline (Business Administration or Communication preferred).
  • 1-3 years' experience in customer support/executive roles (app or tech industry preferred).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is advantageous.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • A customer-first mindset with empathy and patience.
  • Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
  • Ability to work flexible hours as per business needs.

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