Application Expert

6 days ago

Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 4,00,000 - ₹ 7,00,000
Customer Support Professional

We are seeking a highly skilled and empathetic individual to fill the role of Customer Support Professional.

About the Role:

The primary point of contact for users on the UnlimitedAstro app, this role requires exceptional communication skills, problem-solving abilities, and a customer-first mindset to ensure seamless user experiences.

Key Responsibilities:
  • Respond promptly to customer inquiries via chat, calls, and email regarding app usage, account issues, payments, and services.
  • Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
  • Troubleshoot and resolve customer issues, escalating complex cases when necessary.
  • Maintain records of customer interactions and feedback for process improvement.
  • Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
  • Strive to achieve customer satisfaction targets and contribute to a positive brand image.

To succeed in this role, you should possess excellent verbal and written communication skills, strong problem-solving abilities, and a patient, empathetic attitude towards customers.

A Bachelor's degree in any discipline is preferred but not mandatory. Previous experience in customer support/executive roles, preferably in the app or tech industry, is an added advantage.

Requirements:
  • Bachelor's degree in any discipline (preferred: Business Administration, Communication).
  • 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
  • Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
  • Strong problem-solving, multitasking, and conflict-resolution abilities.
  • Empathetic, patient, customer-first mindset.
  • Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.

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