Customer Experience Specialist

16 hours ago


Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Technical Support Engineer

We are seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and troubleshooting services to our customers.

Key Responsibilities:

  • Provide technical support and troubleshooting services to customers via phone, email, and chat.
  • Analyze customer issues and develop solutions to resolve problems.
  • Collaborate with cross-functional teams to identify and address technical issues.
  • Develop and maintain documentation on technical procedures and processes.

Requirements:

  • 2+ years of experience in technical support or a related field.
  • Strong knowledge of ServiceNow and its various modules.
  • Excellent communication and problem-solving skills.
  • Bachelor's degree in Computer Science or a related field.

Benefits:

  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The opportunity to work with a talented team of professionals.

Growth Opportunities:

  • Opportunities for career advancement within the company.
  • The chance to work on challenging projects and develop new skills.
  • A supportive and inclusive work environment.

If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.



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