
Customer Experience Specialist
1 week ago
We aim to deliver exceptional customer experiences by listening to our customers and understanding their challenges.
The Role of the Customer Insights Associate
- Preparing and maintaining reports to track key performance trends.
- Analyzing data to identify patterns, gaps, and opportunities for growth.
- Engaging with customers through calls to capture feedback and understand their pain points.
- Providing actionable insights to internal teams to enhance overall customer satisfaction.
- Collaborating with cross-functional teams to ensure data accuracy and consistency.
We seek a detail-oriented, analytical professional who brings both data skills and empathy to the table. Specifically:
- A minimum 6 months of experience in MIS or Data Analysis.
- A strong analytical mindset with problem-solving ability.
- Proficiency in Excel (basic to advanced).
- Good communication skills with the ability to connect empathetically with customers.
- A customer-first mindset and eagerness to contribute to continuous improvement.
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