
Customer Experience Leader
1 day ago
About Our Company
As a Senior Customer Support Executive, you will be part of a dynamic and fast-growing team passionate about customer success.
- Gain hands-on experience in building and optimizing support systems and processes.
- Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
Responsibilities
- Manage customer inquiries across phone, email, live chat, and social media, ensuring timely responses to maintain high customer satisfaction.
- Provide accurate product/service information, handle complaints, process orders, and manage returns while maintaining detailed records in CRM/support tools.
- Develop deep expertise in our platform to deliver effective solutions for customers.
- Collect and analyze customer feedback, working with product and tech teams to improve user experience.
Qualifications
- A minimum of 2–6 years of experience in customer support or a related role, preferably B2B SaaS experience.
- Strong communication skills with a customer-first mindset and proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
- Empathetic, solution-oriented, and passionate about delivering excellent customer experiences, comfortable working in international shift timings.
-
Chief Global Customer Support Leader
16 hours ago
Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 1,80,00,000 - ₹ 2,50,00,000We are seeking a leader to head our global customer support operations, responsible for overseeing high-performing teams across geographies and driving excellence in client satisfaction, ticket resolution, and customer experience. Key Responsibilities: Manage global customer support teams across multiple locations.Lead the development of support strategies...
-
Digital Strategist
6 days ago
Madurai, Tamil Nadu, India beBeeDigitalTransformation Full time ₹ 60,00,000 - ₹ 1,20,00,000Digital Transformation ExpertWe are seeking a seasoned Digital Transformation Expert to spearhead our digital initiatives and drive customer experience excellence. The ideal candidate will possess a strong background in digital strategy, operations, or customer experience with exceptional communication, leadership, and problem-solving skills.Key...
-
Customer Experience Associate
4 days ago
Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000Job Title: Customer Experience Associate">We are seeking a highly skilled Customer Experience Associate to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional customer experiences through prompt and professional communication.">Main Responsibilities:">">Respond to customer inquiries via phone,...
-
Careers In Customer Experience
23 hours ago
Madurai, Tamil Nadu, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 12,00,000Customer Service Manager Role Overview This role involves managing a team of customer service representatives to ensure customer satisfaction and resolve issues. Key responsibilities include monitoring performance, developing support strategies, handling escalations, and improving service processes. Responsibilities: Manage a team of customer service...
-
Serving The Customer Experience
1 day ago
Madurai, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 5,00,000 - ₹ 10,00,000Customer Experience ProfessionalAs a key member of our team, you will be responsible for delivering exceptional customer experiences across all touchpoints.Key responsibilities include:Deliver top-notch support to customers via various channels, ensuring their queries are resolved promptly and efficiently.Act as a customer advocate, providing tailored...
-
Customer Experience Specialist
1 week ago
Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 40,00,000Job Title: Customer Service RepresentativeOur ideal candidate will provide exceptional customer support, ensuring high levels of customer satisfaction and delivering a positive experience. Strong communication skills are essential for interacting with customers via phone, email, or in-person to address their inquiries and concerns.Key responsibilities...
-
Customer Experience Specialist
1 week ago
Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000Key Role: Customer Experience ChampionThe ideal candidate will be responsible for crafting a seamless customer journey, encompassing efficient call handling and regular follow-ups, issue resolution via multiple communication channels, and collecting feedback to enhance overall customer satisfaction. Effective logistics and order management will also be...
-
Customer Experience Specialist
1 week ago
Madurai, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 4,00,000 - ₹ 8,00,000Job OverviewWe are seeking a highly skilled and motivated Customer Experience Specialist to join our team. As a key member of our Customer Service department, you will play a vital role in ensuring that our customers receive exceptional service and support.As a Customer Experience Specialist, your primary responsibility will be to communicate effectively...
-
Customer Experience Advocate
1 week ago
Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 1,20,000 - ₹ 1,50,000Customer Support Role OverviewWe're seeking a skilled Customer Support Executive to play a critical role in driving customer loyalty and retention.Main Responsibilities:Handle customer inquiries promptly and provide effective solutions.Manage and respond to customer feedback to ensure high levels of customer satisfaction.Assist in processing orders and...
-
Customer Experience Specialist
1 week ago
Madurai, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 7,20,000Customer Experience ChampionThe Customer Service Representative plays a pivotal role in delivering an exceptional customer experience. This dedicated professional will serve as the primary point of contact for customers, responding to inquiries and resolving issues with professionalism and empathy.This key position involves handling post-purchase concerns,...