Customer Experience Leader

1 day ago


Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

About Our Company

As a Senior Customer Support Executive, you will be part of a dynamic and fast-growing team passionate about customer success.

  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.

Responsibilities

  • Manage customer inquiries across phone, email, live chat, and social media, ensuring timely responses to maintain high customer satisfaction.
  • Provide accurate product/service information, handle complaints, process orders, and manage returns while maintaining detailed records in CRM/support tools.
  • Develop deep expertise in our platform to deliver effective solutions for customers.
  • Collect and analyze customer feedback, working with product and tech teams to improve user experience.

Qualifications

  • A minimum of 2–6 years of experience in customer support or a related role, preferably B2B SaaS experience.
  • Strong communication skills with a customer-first mindset and proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences, comfortable working in international shift timings.


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