Chief Global Customer Support Leader

19 hours ago


Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

We are seeking a leader to head our global customer support operations, responsible for overseeing high-performing teams across geographies and driving excellence in client satisfaction, ticket resolution, and customer experience.

Key Responsibilities:
  • Manage global customer support teams across multiple locations.
  • Lead the development of support strategies and SLAs.
  • Drive escalation resolution, platform issue troubleshooting, and support KPIs.
  • Collaborate cross-functionally with Product, Tech & Delivery teams.

Requirements:

  • 10+ years in Customer Support / Experience roles for SaaS platforms.
  • Experience managing global enterprise accounts (US & EMEA preferred).
  • Familiar with DevOps/SaaS support ecosystem.
  • Excellent English communication and escalation management.
  • Strong in KPI management, data analytics & customer engagement.
Ideal Candidate Profile:
  • A seasoned leader with expertise in customer support and team management.
  • Ability to drive business growth through strategic partnerships.
  • Experience working with global teams and adapting to diverse cultures.

If you have a passion for delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity


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