
Chief Global Customer Support Leader
19 hours ago
We are seeking a leader to head our global customer support operations, responsible for overseeing high-performing teams across geographies and driving excellence in client satisfaction, ticket resolution, and customer experience.
Key Responsibilities:- Manage global customer support teams across multiple locations.
- Lead the development of support strategies and SLAs.
- Drive escalation resolution, platform issue troubleshooting, and support KPIs.
- Collaborate cross-functionally with Product, Tech & Delivery teams.
Requirements:
- 10+ years in Customer Support / Experience roles for SaaS platforms.
- Experience managing global enterprise accounts (US & EMEA preferred).
- Familiar with DevOps/SaaS support ecosystem.
- Excellent English communication and escalation management.
- Strong in KPI management, data analytics & customer engagement.
- A seasoned leader with expertise in customer support and team management.
- Ability to drive business growth through strategic partnerships.
- Experience working with global teams and adapting to diverse cultures.
If you have a passion for delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity
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