Careers In Customer Experience

2 days ago


Madurai, Tamil Nadu, India beBeeCommunication Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Service Manager Role Overview This role involves managing a team of customer service representatives to ensure customer satisfaction and resolve issues. Key responsibilities include monitoring performance, developing support strategies, handling escalations, and improving service processes.

 

Responsibilities:
  • Manage a team of customer service representatives.
  • Ensure customer satisfaction by resolving issues efficiently.
  • Develop strategies to improve customer service performance.
  • Handle escalations in a timely and effective manner.
  • Collaborate with the leadership team to implement process improvements.

 

To succeed in this role, you will need strong analytical skills, leadership experience, excellent communication skills, and the ability to work on-site in Bengaluru. Additionally, you should have customer satisfaction, customer service, and customer support skills.

 

Key Skills:
  • Strong analytical skills.
  • Leadership experience.
  • Excellent written and verbal communication skills.
  • Ability to work on-site in Bengaluru.
  • Customer satisfaction, customer service, and customer support skills.

 



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