Customer Experience Representative

3 hours ago


Madurai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 48,00,000 - ₹ 72,00,000

Job Title: Customer Experience Representative

About the Role

We are seeking a highly motivated and customer-focused individual to deliver exceptional service, resolve issues, and ensure a positive customer experience across various channels.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and live chat while maintaining a positive attitude.
  • Identify and resolve customer issues efficiently by using the right tools and resources.
  • Provide accurate and complete information to ensure timely resolution of customer inquiries.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
Requirements:
  • Proven customer support or client service experience is preferred.
  • Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
  • Ability to multi-task, prioritize, and manage time effectively to meet customer needs and deadlines.
  • Strong problem-solving skills and attention to detail to resolve complex customer issues.
  • High school diploma or equivalent; a college degree is a plus.


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