Customer Service Representative
9 hours ago
The ideal candidate will have a strong background in customer service and be able to handle multiple tasks simultaneously.
Key Responsibilities:- Respond to inbound and outbound customer communication via email, chat for international customers in English.
- Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
- Develop and maintain positive relationships with customers through proactive communication.
- Collaborate with internal teams to resolve customer issues effectively.
- Monitor customer feedback and report recurring issues to management for process improvement.
- Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
- Bachelor's degree in any discipline.
- Excellent written and spoken English communication skills.
- Previous experience in customer service, preferably in an international BPO or shared service environment.
- Good computer skills, including MS Office and CRM software.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and attention to detail.
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