Exceptional Customer Service Representative Wanted

1 day ago

Madurai, Tamil Nadu, India beBeeCustomerService Full time US$ 60,000 - US$ 85,000

Customer Service Representative Job Opportunity

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We are looking for highly motivated and customer-focused individuals to provide exceptional service support via phone calls. The successful candidate will be responsible for resolving customer inquiries, processing service requests, and maintaining accurate records.

">Key Responsibilities:">
  • ">
  • Afford prompt and professional responses to customer inquiries, ensuring issues are resolved at the first point of contact.">
  • Utilize sound judgment to make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.">
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.">
  • Meet key and critical performance targets while maintaining efficiency measures in accordance with performance targets and process guidelines.">
">Requirements:">
  • ">
  • 1-4 years of experience in RCM/DME or similar field.">
  • Strong verbal and written communication skills.">
  • Neutral accent and good adoption to US culture.">
  • Ability to resolve customer queries in the first point of contact.">
  • Focused on delivering a positive customer experience.">
  • Professionally courteous, friendly, and empathetic.">
  • Active listening skills.">
  • Data entry & typing skills.">
  • Ability to multi-task.">
  • Team player with improvement ideas.">
">Preferred Qualifications:">
  • ">
  • International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.">
  • Graduation from any stream.">
  • 12-24 months of relevant experience.">
">

About This Role

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This is a fantastic opportunity to join our team and make a real difference in the lives of our customers. If you have excellent communication skills, a neutral accent, and a passion for delivering exceptional customer service, we would love to hear from you

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