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Exceptional Customer Service Opportunity
2 weeks ago
Job Title: Customer Service Representative
We are seeking a highly motivated and customer-focused individual to join our team as a CRM Executive for an affordable housing project in Raj Nagar Extension, Ghaziabad.
This is an excellent opportunity to provide exceptional customer satisfaction in a successful large-scale housing project.
The selected candidate will be responsible for handling customer inquiries, providing prompt and accurate responses, and resolving issues efficiently.
The ideal candidate should have a strong customer-centric approach, excellent communication skills, and proficiency in using CRM software and tools.
A bachelor's degree in a relevant field or equivalent experience is required. Proven experience in a customer service or CRM role, preferably in the real estate or housing industry, is preferred.
The job requires strong interpersonal skills with the ability to build rapport and maintain positive customer relationships. The ability to work in a fast-paced environment and handle multiple tasks simultaneously is essential.
Key Responsibilities:
- Handle customer inquiries and resolve issues efficiently
- Maintain a high level of customer service by demonstrating empathy, professionalism, and a customer-centric approach
- Collaborate with the sales team to provide seamless support throughout the sales process
- Analyze customer data to identify patterns, trends, and opportunities for improvement
- Ensure compliance with company policies and procedures, as well as legal and regulatory requirements
Qualifications:
- Bachelor's degree in a relevant field or equivalent experience
- Proven experience in a customer service or CRM role, preferably in the real estate or housing industry
- Excellent verbal and written communication skills in English and Hindi
- Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships
- Proficiency in using CRM software and tools
Work Timings:
Monday to Saturday, 9:30 am to 6:30 pm
If you are passionate about providing exceptional customer service and thrive in a dynamic and challenging environment, we invite you to apply for this exciting opportunity.
