Customer Service Advocate

2 days ago

Madurai, Tamil Nadu, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 8,50,000

Job Title: Customer Service Advocate

About the Role:

We are seeking a highly skilled and dedicated individual to join our customer service team as a Customer Service Advocate. This role is ideal for someone who is passionate about delivering exceptional customer experiences and resolving complex issues with ease.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or other channels in a timely and professional manner.
  • Provide accurate solutions to customer issues, escalating unresolved queries to internal teams when necessary.
  • Maintain customer records and document interactions to ensure seamless communication.
  • Collaborate with cross-functional teams to enhance customer experience and drive business growth.
  • Adhere to internal processes and SLAs to ensure efficient and effective service delivery.

Requirements:

  • Excellent communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Able to work effectively in a team environment, handling pressure situations with ease.
  • Good problem-solving skills and a proactive attitude to drive results and exceed targets.
  • Familiarity with customer service tools and CRM systems is an advantage but not essential.
  • Freshers with strong communication skills are encouraged to apply.

The Ideal Candidate:

We are looking for a candidate who possesses excellent communication and interpersonal skills, with the ability to work effectively in a team environment. The ideal candidate will be able to provide timely and accurate solutions to customer issues while maintaining a professional demeanor at all times. A basic understanding of customer service tools and CRM systems is a plus but not essential.

About the Team:

Our customer service team is dedicated to delivering exceptional customer experiences and driving business growth. We believe in empowering our employees to take ownership of their roles and make decisions that positively impact our customers and the business.

What We Offer:

We offer a competitive salary package, comprehensive training programs, and opportunities for career advancement. Our team members enjoy a dynamic and supportive work environment, with a focus on collaboration, innovation, and continuous improvement.

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