Chief Customer Advocate

4 days ago

Madurai, Tamil Nadu, India beBeeCybersecurity Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
Job Title

Customer Success Manager Position

We are looking for a seasoned professional with expertise in customer success and project management.

The ideal candidate will have a proven track record of success, particularly in managing major accounts, and possess technical experience in the cybersecurity field.

Key Responsibilities:

Primary Contact Liaison: Serve as the primary contact for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.

Success Planning: Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers' achievement of these objectives and report both internally and externally.

Account Management: Collaborate with Account management teams to secure contract renewals.

Upsell Opportunities: Assist in identifying opportunities for expanding usage across the customer's organization.

Pilot Results Presentations: Lead POCs for upsells and participate in pilot results presentations, QBR's and ABR's with key accounts.

Problem Solving: Identify problems and address them internally to drive resolution with tech support team. Proactive approach to problem solving with the ability to make independent decisions.

Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.

Requirements:

Minimum 5 years of experience in customer success/project management role with a proven track record of success.

Technical experience in the cybersecurity field with good analytical and project management skills.

Proactive approach to problem solving with the ability to make independent decisions.

Ability to multi-task and thrive in a fast-paced environment.

Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.

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