Customer Service Advocate

1 day ago

Madurai, Tamil Nadu, India beBeeSupport Full time ₹ 2,00,000 - ₹ 3,20,000
Customer Support Professional

We are seeking an experienced and skilled Customer Support Professional to join our team. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our clients.

Job Description:

  • You will be responsible for providing timely and effective support to our clients via various channels, including phone, email, and chat.
  • You will troubleshoot and resolve client issues efficiently, ensuring that they receive the best possible experience.
  • You will maintain a strong understanding of our products and services, staying up-to-date on any changes or updates.

Required Skills and Qualifications:

  • High secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience.
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools.
  • Strong understanding of business operations (spreadsheets, trends, data).
  • Be Flexible in working hours which is a must.
  • Excellent oral and written communication skills;
  • An unerring attention to detail;
  • The ability to multitask, answering numerous chats/calls and navigating smoothly between both mediums.
  • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.

Benefits:

  • Transportation allowance
  • Canteen Subsidy
  • Night Shift allowance as per process
  • Schedule Adherence Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance
  • Rewards & Recognition
  • Internal movement through IJP

What We Expect You To Have:

We expect you to have excellent interpersonal and problem-solving skills, with the ability to work well under pressure. You should be flexible and adaptable, with a strong willingness to learn and grow with our organization.

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