Level 2/3 Technical Service Management Specialist

4 days ago


Salem, Tamil Nadu, India beBeeServiceManagement Full time ₹ 50,00,000 - ₹ 1,00,00,000
Technical Service Management Expert

We are seeking an experienced technical service management expert to provide level 2 and 3 support for mission-critical banking environments.

Key Responsibilities:

  • Provide L2/L3-level technical support in a mission-critical environment
  • Ensure compliance with relevant regulations and standards
  • Operate under ITIL processes (Incident/Change/Problem/Knowledge)
  • Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills
  • Conduct root cause analysis for recurring issues and implement permanent fixes
  • Tune configurations and schedule jobs to optimize performance and reliability
  • Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health
  • Strong documentation, runbook hygiene, and clear communication with stakeholders
  • Ownership mindset with readiness for 24x7 support and on-call rotation

Requirements:

  • 3+ years of experience in technical service management (L2), 8+ years (L3)
  • Expertise in ServiceNow/BMC
  • Excellent problem-solving and analytical skills


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