
Expert Technical Service Professional
2 days ago
As a Technical Support Specialist, you will be responsible for providing Level 1 and 2 support for on-prem and cloud applications.
The ideal candidate should have 5+ years of experience in supporting technical products and applications. Key skills required include:
- Linux/Unix
- Windows
- SQL
- Shell scripting
- Monitoring tools
- CI/CD
- SDLC
- Agile/Scrum
Your responsibilities will include:
- Providing timely support for application and system issues (L1 & L2)
- Monitoring application performance and alerts
- Troubleshooting and resolving technical issues or escalating as required
- Supporting production deployments, patching, and configuration changes
- Developing and maintaining system documentation and dashboards
- Collaborating with development, operations, and business teams
- FOLLOWING incident, change, and problem management practices
This is an opportunity to contribute your expertise to ensure smooth operation of our production and non-production environments.
We are looking for a highly skilled and motivated individual who can work effectively in a fast-paced environment and provide excellent customer service.
In return, we offer a competitive salary package and opportunities for career growth and professional development.
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