Technical Support Expert

2 days ago

Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Technical Support Expert

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Role Overview:

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The Technical Support Expert plays a pivotal role in ensuring the seamless operation and support of technical tools and systems while fostering strong relationships with clients. This individual must bridge the gap between technical knowledge and business operations, providing both technical support and strategic insights for process enhancements.

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Key Responsibilities:

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  • Resolve customer inquiries and issues related to technical tools, platforms, and services.">
  • Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.">
  • Troubleshoot technical problems and provide proactive solutions for smooth client experiences.">
  • Assist in client onboarding and training for technical tools and platforms.">
  • Collaborate with internal teams to resolve technical issues.">
  • Analyze client data to identify trends and opportunities for process improvements.">
  • Develop and implement business operations processes and workflows that enhance efficiency and client satisfaction.">
  • Manage client relationships through clear communication, timely issue resolution, and continuous improvement.">
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Requirements:

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  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.">
  • Excellent verbal and written communication skills.">
  • 2+ years of experience in client services, technical support, or business operations.">
  • Strong knowledge of technical systems and tools.">
  • Proven ability to troubleshoot and resolve technical issues.">
  • Experience working with cross-functional teams and managing client relationships.">
  • Excellent communication skills for explaining technical concepts.">
  • Knowledge of business operations and a strategic mindset for process improvement.">
  • Strong analytical and problem-solving skills.">

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