Technical Service Expert

19 hours ago


Salem, Tamil Nadu, India beBeeExpertise Full time ₹ 15,00,000 - ₹ 17,00,000

Technical Service Expertise

The organization seeks an expert in technical service provision, system maintenance, and end-user assistance with ServiceNow-related issues. A solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations is required.

Key Responsibilities:

  • Troubleshoot and resolve technical problems associated with the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades to ensure the platform remains stable and operational.
  • Provide support to end-users addressing their inquiries and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to guarantee seamless integration and operation of the ServiceNow platform.
  • Evaluate and ensure all support activities align with IT security policies and federal regulations.

Qualifications:

  • ServiceNow Certified System Administrator (CSA)
  • 5 years of experience in Information Technology operations
  • Familiarity with ServiceNow, help desk processes, applications, networking, Office 365, and Azure
  • Strong knowledge of IT security policies
  • Bachelor's degree in Information Technology or Computer Science is preferred


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