Senior Technical Support Specialist

1 day ago

Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 14,00,000 - ₹ 19,00,000

As a senior IT professional, you will play a pivotal role in delivering exceptional support to our global user base.

You are a technical resource and a trusted problem solver who resolves complex issues and elevates the overall performance of the service desk by modeling excellence in execution, documentation, and customer care.

The service desk supports a 24x7 environment and contributes to a user-focused and improving support experience. You bring deep technical knowledge, sound judgment, and a passion for service to help us shift from reactive support to proactive issue resolution.

Key Responsibilities
  • Serve as a senior point of contact for IT support requests via phone, email, and chat with a calm, confident, and user-centered approach.
  • Troubleshoot and resolve a wide range of technical issues involving hardware, software, networking, and enterprise applications.
  • Own and drive resolution for high-impact and escalated issues ensuring clear communication and timely follow-through.
  • Document all activities in the IT service management platform with precision and completeness.
  • Mentor and support junior agents by sharing best practices, troubleshooting techniques, and knowledge resources.
  • Create, refine, and review knowledge base articles to improve team consistency and issue resolution quality.
  • Use remote support tools to conduct advanced diagnostics and root cause analysis.
  • Provide guidance to users across varying levels of technical literacy adapting communication style accordingly.
  • Support incident prioritization by assessing urgency, impact, and recurrence trends.
  • Champion service standards driving consistency and accountability across the team.
  • Identify and recommend improvements in tools, processes, and workflows to increase efficiency and service reliability.
  • Collaborate with Tier 2/3 teams and other IT functions to ensure seamless handoffs and reduce time-to-resolution.
  • Provide support for conferencing and AV technologies including Microsoft Teams and Zoom.
  • Participate in proactive maintenance system checks, and readiness tasks.
  • Handle multiple requests with professionalism and urgency while maintaining high-quality user engagement.

  • Technical Support Specialist

    1 week ago

    Salem, Tamil Nadu, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

    Job TitleAn exciting opportunity has arisen to join our team as a Technical Support Specialist.We are seeking a highly skilled and motivated individual to provide technical assistance in fast-paced, highly technical environments.As a Technical Support Specialist, you will work closely with an Analyst to provide visual interpretation, data summarization, and...

  • Technical Support Specialist

    17 hours ago

    Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Looking for a career in technical support? We are hiring Technical Support Specialists to join our team!About the JobProvide technical assistance to clients through various channels.Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.Maintain accurate records of customer interactions using...

  • Cloud Technical Support Specialist

    7 days ago

    Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Technical Support Specialist for Cloud SolutionsWe are seeking a skilled technical support specialist to manage helpdesk tickets for our customers.The ideal candidate will have strong problem-solving skills, knowledge of Office 365 technologies, and experience with Microsoft Teams and apps in the Office Admin center.Familiarity with Microsoft 365...

  • Senior Technical Specialist

    17 hours ago

    Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 16,97,000 - ₹ 30,51,000

    Job Title: Senior Technical Specialist"> About the Role:This is an exciting opportunity for a highly skilled and experienced technical specialist to join our team. As a key member of our engineering practice, you will play a vital role in helping us develop and deliver cutting-edge technology solutions that drive business growth. Key...

  • Senior Technical Support Professional

    1 day ago

    Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support SpecialistJob Description:We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will be proficient in troubleshooting, configuring, and maintaining various devices across Windows, Mac, and cloud environments for multiple clients and their end-users.The successful candidate will provide...

  • IT Technical Support Specialist

    1 week ago

    Salem, Tamil Nadu, India beBeeNetwork Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    IT Technical Support SpecialistWe are seeking a skilled IT technical specialist to provide comprehensive support across various systems, networks, servers, and cloud platforms. The role involves managing day-to-day operations, troubleshooting complex issues, ensuring security compliance, and supporting business applications and user needs.Key...

  • Technical Support Specialist

    1 week ago

    Salem, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

    Role SummaryAs a dedicated technical support specialist, you will play a pivotal role in delivering exceptional post-sales support to our clients. Your passion for customer success and technical expertise will enable us to maximize customer value and achieve business objectives.Key Responsibilities:Provide expert technical assistance to customers and...

  • Technical IT Support Specialist

    7 days ago

    Salem, Tamil Nadu, India beBeeItSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: IT Support ProfessionalWe are seeking a skilled IT support professional to join our team. As an IT support specialist, you will provide first- and second-level technical assistance to our global employees across multiple sites.Key Responsibilities:Provide timely operational and technical support for personal computers, troubleshooting domestic...

  • Technical IT Support Professional

    1 day ago

    Salem, Tamil Nadu, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    IT Support Specialist Role OverviewWe are seeking a highly skilled and customer-focused IT support specialist to provide initial technical assistance to end-users, troubleshoot basic technical problems, and escalate complex issues to higher-level support.Main Responsibilities:Offer exceptional customer service and technical support to end-users via various...

  • Senior AI Technical Specialist

    21 hours ago

    Salem, Tamil Nadu, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title:Senior AI Technical SpecialistOverview:We are seeking an experienced Senior AI Technical Specialist to join our team of innovators. This role is perfect for a highly skilled professional with a strong background in building and deploying Large Language Model (LLM) applications.The ideal candidate will have extensive knowledge of LLMs, agent-based...