Amazon Senior Operations Manager

6 days ago


Delhi, Delhi, India Outreachify Full time

About This Role

We are seeking a highly skilled and experienced Amazon Brand/Account Manager to join our team at Gigabrain. As an Amazon Senior Operations Manager, you will be responsible for overseeing the day-to-day operations of our client's Amazon account, ensuring seamless execution and exceptional results.

Responsibilities

  • Build and maintain long-term relationships with clients to drive loyalty and retention
  • Oversee client milestones, monitoring progress and completing tasks timely
  • Lead retention efforts by providing proposals, negotiating contracts, and pitching upgrades or upsells as needed
  • Monitor Customer Satisfaction by ensuring clients complete quarterly surveys
  • Recommend improvements to clients' strategy and ensure their requirements are met
  • Be intimately familiar with clients' business, competition, and marketing objectives
  • Regularly monitor and report on clients' performance and ensure goals are met

KPIs

  • 90% of Amazon Clients should hit 100% of their ad spend budget
  • Less than 7.5% churn per month for the entire Amazon department district 1
  • 90% of Audits should get completed and followed up within 5 business days
  • 30% of Active Clients should have left a review on Google
  • 30% of clients should be billed for bonuses
  • 95% of clients should successfully launch within 7 business days of starting with us
  • 1 case study every quarter
  • Less than 20% of client offboarding should be negative feedback
  • Maintain 150% Margin Per Head

Qualifications

  • 3+ years of Amazon Seller Central experience or comparable knowledge/experience
  • High preference for 2 years of agency experience
  • 2+ years of management experience, including direct reports and management
  • Experience in hiring and performance management
  • Ability to multitask and assure tasks get completed
  • Comfortable taking responsibility for client accounts and communicating with clients

Benefits

  • This position offers a competitive remuneration salary ($80,000 - $120,000 per year)
  • 401(k) with up to 4% employer match after 12 months of employment
  • Health Benefits (Medical, Dental, and Vision Insurance) provided after 90 days of employment
  • Unlimited Paid Time Offs
  • 7 Paid Company Holiday

Growth Path

  • Taking over bigger projects and tasks, benefiting multiple departments
  • Participation in continuing career development through research and collaboration with industry trends
  • Cross-functional comprehension of business processes, customer needs, and market trends
  • Establishing an excellent reputation in the chosen industry/field

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