Director of Organizational Development

7 days ago

Davangere, Karnataka, India beBeeDevelopment Full time ₹ 15,00,000 - ₹ 17,50,000

Role Overview

This senior leadership position is responsible for developing, implementing and managing training programs across the organization. The role requires a strong focus on excellence in luxury retail to ensure employees embody brand values, deliver exceptional customer experiences and continuously upskill to meet evolving business needs.

Key Responsibilities

  • Develop and execute the overall training strategy aligned with business objectives.
  • Identify training needs through talent network initiatives and partner with leadership to design customized programs.
  • Build a comprehensive training roadmap for all levels including frontline staff, store managers, head office employees and leadership teams.
  • Work closely with retail operations, merchandising and human resources to embed training in business culture.

Program Development & Delivery

  • Create and deliver interactive training modules on luxury customer service, clienteling, selling skills and brand storytelling.
  • Develop product knowledge sessions in collaboration with design/merchandising teams.
  • Implement e-learning and blended learning solutions to enhance accessibility.

Quality & Standards

  • Ensure consistency in brand training delivery across all stores and regions.
  • Monitor effectiveness of training programs through assessments, mystery audits, customer feedback and sales performance.
  • Establish key performance indicators and reporting metrics for training impact.
  • Standardize induction programs for all new hires.

Innovation & Continuous Improvement

  • Introduce innovative learning methodologies such as digital learning platforms, gamification and microlearning.
  • Stay updated with luxury retail training trends, competitor benchmarks and best practices.

Training Evaluation & Impact Assessment

  • Develop and implement a framework to evaluate training effectiveness at all levels.
  • Measure pre- and post-training impact on key business metrics such as sales conversion, average transaction value and repeat customer rate.
  • Collect and analyze participant feedback, customer feedback and manager inputs to continuously refine programs.
  • Generate regular reports on training outcomes for leadership highlighting return on investment and actionable insights.
  • Benchmark training impact against industry best practices to ensure competitive advantage.

Required Skills & Qualifications

  • Master's degree in HR, Business or related field.
  • 10-12 years of experience in Training & Development with at least 5 years in a leadership role.
  • Prior experience in luxury retail, fashion or hospitality is mandatory.
  • Exposure to digital learning platforms, instructional design and global training standards preferred.

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