Expert Application Support Specialist

20 hours ago

Agra, Uttar Pradesh, India beBeeApplication Full time ₹ 6,00,000 - ₹ 12,00,000

Experience Application Support Engineer wanted to excel in FinTech and Banking sectors. Join our team of experts who will drive innovation with their skills and knowledge.

Job Overview

We are looking for a highly motivated professional with strong analytical and communication skills, able to provide application support to users. The ideal candidate should have experience in L1/L2 application support, be detail-oriented, and willing to learn in a fast-paced environment.

Key Responsibilities:
  • Provide L1/L2 application support for banking and fintech applications.
  • Act as the first point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Perform incident analysis, root cause identification, and resolution tracking.
  • Coordinate with internal teams to ensure timely resolution of issues.
  • Document issues, troubleshooting steps, and solutions in the knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validations.
  • Communicate effectively with business users, technical teams, and stakeholders.
Required Skills and Qualifications:
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong communication skills – both written and verbal.
  • Good analytical and problem-solving skills.
  • Ability to manage and prioritize multiple support tickets under time constraints.
  • Understanding of incident and ticketing tools (e.g., Jira, ServiceNow).
  • Familiarity with SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.
What We Offer:
  • A dynamic work environment with opportunities for growth and development.
  • The chance to work on challenging projects and contribute to innovative solutions.
  • Competitive compensation package and benefits.
About Us:

We are a leading provider of [industry/sector] solutions. Our mission is to deliver exceptional customer experiences through cutting-edge technology and expert support.

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