
Expert IT Application Support
2 days ago
IT Application Support Specialist Role Overview
Job Description:The IT Application Support Specialist plays a crucial role in ensuring the smooth operation of our organization's applications.
This position requires an individual with expertise in intercompany, Nostro, and FO-BO recs, as well as Cash recs. The successful candidate will be responsible for understanding business requirements and designing solutions accordingly.
Main Responsibilities:- Test code changes for functionality and regression.
- Maintain quality standards in releases.
- Handle incidents, escalating to third parties as necessary.
- Create SOPs/fix logs for incidents.
- Perform root cause analysis for incidents and proactive issues.
- Collaborate with teams for change implementation.
- Follow incident, problem, and change management policies and procedures.
- Ensure service performance meets expectations.
- Graduate in Technology with Computers or IT stream.
- OR Graduate any stream with course in Computers or IT stream.
PREFERRED QUALIFICATIONS include good interpersonal skills, verbal and written communication skills, hands-on experience with Intellimatch and Microsoft SQL Server 2016, 2019.
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